Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery (you may adjust this window depending on your setup). To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • A proof of purchase is required

Some items are not eligible for return, including:

  • Final sale items

  • Gift cards

  • Digital products or downloadable items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed back to your original payment method

  • It may take 7 to 14 business days to appear in your account depending on your bank or payment provider

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at the email below.

Shipping Returns

Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or incorrect.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos so we can resolve the issue quickly.

Cancellations

Orders can only be canceled before they are shipped. Once the order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions about returns or refunds, contact us at;

Email: support@smartbuyerca.com or WhatsApp:+1 604 376 0771